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Ilenia Zara

Ilenia Zara

3 posts

Product Manager

Ilenia Zara
11 December 2023

Introducing Canonical’s new open source support portal

Ubuntu Article

A streamlined gateway for open source support Amplifying the global impact of open source is at the heart of Canonical’s mission. Support is a crucial part of this exciting journey, especially when it comes to helping enterprises, institutions and communities around the world solve real-world problems through their IT infrastructure and a ...

Ilenia Zara
14 August 2023

How to ensure business continuity with IT infrastructure support

Ubuntu Article

Picture this: you’re on a dream vacation with your family on a serene tropical island. The weather is perfect, the sea is mesmerising, and you’re ready to enjoy a relaxing day at the beach. Just as you’re about to unwind, your phone rings: it’s your manager calling to inform you that your IT infrastructure is ...

Ilenia Zara
16 June 2023

Security maintenance vs support: what’s the difference?

Security Article

One of the most frequent questions we get during conversations with our customers is “What’s the difference between security maintenance and support?” The word “support” has a wide range of meanings and can be interpreted in different ways depending on where it is used. Especially in the open source landscape, the terms “security maintena ...